Updates for User Feedback and this Month's Prompt!

Posted 3 years ago :: Last edited 3 years ago by Starbask

Hi everyone! The team is here with a few more updates this month!

TOS Update

A message from Manaberry: "Hey all! I'm back into worklist things and first up this week was making some adjustments to the ToS wording in areas where there was some concern. Specifically a section regarding the revoking of designs. I just want to clarify a little bit that the original purpose of this rule was always a last ditch failsafe in case another member was doing things excessively and deliberately harmful to myself or the community (primarily speaking to a member trying to explicitly swindle people or profit from designs at the expense of others). In other words, it'd be pretty dang unlikely that anyone would ever trip over this punishment without doing some pretty obviously heinous things. That being said, it is never ever my intent to cause unnecessary worries so I've removed the revocation note."

The updated section now reads:
Violations to any of the terms listed on this page will first result in warnings from staff and clarification of rules if there are areas of misunderstanding. Repeated blatant violations can thereafter result in greylisting or blacklisting depending on severity.

Greylist: Currently the greylist is managed privately. If you are on this list, it means that you are on a temporary ban from one or more of the following: purchasing or trading for new World of Eyre designs, joining community events, posting on the discord, and/or making use of payment plans on adoptable design sales. Penalties for each individual may be different depending on the type of activity that landed them on the greylist.

Blacklist: Blacklist will be made public in the event we actually have to add anyone to it. If you are notified that you've been put on the blacklist it means that you are henceforth permanently banned from participating in any World of Eyre community activities, including purchasing or trading to obtain new World of Eyre designs. Any existing elnins owned by a blacklisted member will still be transferable/sellable according to their individual transfer rules, but they will be considered "frozen" and unable to obtain new edits, growths, rank ups, etc until they have been transferred to a member in good standing.

 

Support Tickets

Next up... Support Tickets!

We now have a way to communicate with group members on site! The ticket system is intended for immediately actionable / resolvable issues like questions or requests for wording clarifications! The ticketing system is not for suggestions. Any tickets that have a suggestion in them we will redirect to the appropriate place to submit those suggestions. We will be touching upon where suggestions will live in this update below so please bear with us here. We will not respond to suggestions like we do questions, as they are not immediately actionable / resolvable and often include broader group considerations and follow up! We consider suggestions in aggregate to understand how the community is feeling, and don't necessarily respond or take action on each suggestion.

Support Tickets are broken down into the following categories:

  • Community
    • Anything relating to our Discord
    • Questions regarding species, ARPG, direction of community, etc
    • Report issues / concerns with other community members
  • Design Updates
    • Submissions / Process
    • Mutation or Trait Questions / Clarifications
    • Status of Submission (please wait 2 weeks before asking)
  • Patreon
    • Issues with receiving Patreon rewards via the website
    • Questions
  • Prompts & Quests
    • Submissions / Process
    • Regions / AP
  • Masterlist & Ownership
    • Report issue or error
    • Rules regarding trading / reselling
  • Website
    • Bugs, typos, usability issues
    • Wording improvements on specific pages (only existing content/wording, not
      suggestions for new resources / pages / features)

Please select the best ticket category that seems to fit what you're asking about when submitting a support ticket.

 

Suggestions

And on to...Suggestions!

We've been discussing how to bring back spaces for suggestions in the group. For now we're going to try a hybrid model. Our discord will have a public #suggestions channel, while our site will have a private suggestions form. This form can also be found on our Group Staff & Resources page. We're hoping that between these two spaces the community will have some way they feel comfortable submitting suggestions and feedback.

We will definitely read the suggestions submitted via public suggestions channel and private suggestions form but we will not respond to suggestions unless there's a need for clarification or we are pursuing a specific suggestion. This is not to be assumed that we won't consider suggestions, but replying to hypotheticals can take up a lot of resources we could better spend implementing features for the group. We do want everyone to feel like their voice is heard so please feel free to use the channel and form freely.

As the nature of both channel and form are for suggestions you'd like to see, please keep the conversations and feedback constructive. Different ideas and views are welcome, please just be respectful of everyone. If we observe conversations slipping into feedback that is not constructive or aggressive towards other users or staff we will be forced to re-evaluate how we handle suggestions for the group.

While the private form is up now, we will be adding the discord channel in the next day or two just to make sure we get everything set up right. Thank you for your patience on this!

 

October Prompt AP!

The October "Ghoulish Gifting" prompt has been updated with information on how to earn AP for this month! If you do 2 gift art pieces and 2 region themed word searches you will be able to earn a maximum total of 2AP this month. Please read the prompt details closely to make all requirements to qualify for this month's AP are met. Word search solutions must be submitted through claims separate from their approved prompt submissions, but must link back to their corresponding gift art submissions. (Examples of what this should look like are linked in the prompt description.)

See this month's prompt here — Show details for more info.

 

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